Privacy Policy

Last updated: March 15, 2024

Introduction

GipGimpl ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-driven graphic editor platform and related services.

By using our services, you agree to the collection and use of information in accordance with this policy. We encourage you to read this Privacy Policy carefully and contact us if you have any questions or concerns.

This policy applies to all users of our platform, including free users, subscribers, and enterprise customers. We are committed to transparency in our data practices and compliance with applicable privacy laws and regulations.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

  • Create an account or register for our services
  • Subscribe to our paid plans or make purchases
  • Contact our customer support team
  • Participate in surveys, contests, or promotional activities
  • Subscribe to our newsletters or marketing communications
  • Provide feedback or testimonials
  • Apply for employment opportunities
  • Attend our events or webinars
  • Engage with our social media accounts

Information Collected Automatically

When you use our platform, we automatically collect certain information about your device and usage patterns:

  • Device information including IP address, browser type, operating system, and device identifiers
  • Usage data such as pages visited, features used, and time spent on the platform
  • Performance metrics including load times, error rates, and system performance
  • Location information based on IP address (general geographic area)
  • Referral sources and marketing campaign effectiveness data
  • Cookie and tracking technology data for website optimization
  • Log files containing technical information about your interactions with our services

Creative Content and Project Data

As part of providing our graphic editing services, we process and store:

  • Design projects, artwork, and creative content you create or upload
  • Collaboration data including shared projects and team interactions
  • Version history and backup data for your projects
  • Comments, annotations, and feedback on shared projects
  • Template usage and customization preferences
  • Export settings and file format preferences

How We Use Your Information

We use the collected information for various legitimate business purposes:

Service Provision and Account Management

  • Creating and managing your user account and profile
  • Providing access to our AI-driven graphic editing platform
  • Processing payments and managing billing for subscriptions
  • Delivering customer support and technical assistance
  • Facilitating collaboration features and team workspaces
  • Maintaining and backing up your creative projects and data
  • Enabling real-time synchronization across devices

Platform Improvement and AI Development

  • Enhancing our render-optimization engine and AI algorithms
  • Analyzing usage patterns to improve user experience and interface design
  • Developing new features and functionality based on user needs
  • Training machine learning models for better design predictions and suggestions
  • Optimizing platform performance and reducing latency
  • Conducting research and development for future product innovations

Communication and Marketing

  • Sending important service updates, security notifications, and policy changes
  • Providing educational content, tutorials, and best practices
  • Delivering personalized marketing communications and product recommendations
  • Conducting surveys and gathering feedback to improve our services
  • Promoting new features, updates, and special offers

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following specific circumstances:

Service Providers and Business Partners

  • Cloud infrastructure providers for hosting and data storage
  • Payment processors for handling transactions and billing
  • Customer support platforms for providing assistance
  • Analytics services for understanding platform usage and performance
  • Email service providers for delivering communications
  • Security services for fraud prevention and platform protection
  • Professional services providers such as legal and accounting firms

Legal Requirements and Protection

  • Compliance with applicable laws, regulations, and legal processes
  • Response to valid legal requests from law enforcement or government agencies
  • Protection of our rights, property, and safety, as well as that of our users
  • Investigation and prevention of fraud, security breaches, or illegal activities
  • Enforcement of our terms of service and other agreements

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the business transaction. We will provide notice and ensure continued protection of your data under this Privacy Policy or a substantially similar policy.

Consent-Based Sharing

We may share your information with your explicit consent for specific purposes not covered in this policy, such as integration with third-party applications or participation in joint marketing initiatives.

Data Security and Protection

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

Technical Safeguards

  • End-to-end encryption for data transmission and storage
  • Advanced firewall protection and intrusion detection systems
  • Regular security audits and penetration testing
  • Secure cloud infrastructure with industry-leading providers
  • Multi-factor authentication for account access
  • Automated backup systems with geographic redundancy
  • Real-time monitoring for suspicious activities and threats

Administrative Safeguards

  • Strict access controls limiting employee access to personal data
  • Regular security training for all staff members
  • Comprehensive incident response procedures
  • Background checks for employees with access to sensitive data
  • Regular review and updating of security policies and procedures

Physical Safeguards

  • Secure data centers with restricted physical access
  • Environmental controls and monitoring systems
  • Secure disposal of hardware containing sensitive information

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We continuously work to improve our security practices and will notify you of any significant security incidents that may affect your personal information.

Your Privacy Rights and Choices

You have several rights regarding your personal information, which may vary depending on your location and applicable privacy laws:

Access and Portability Rights

  • Request access to the personal information we hold about you
  • Obtain a copy of your personal data in a structured, machine-readable format
  • Request transfer of your data to another service provider where technically feasible
  • Review and download your creative projects and associated metadata

Correction and Update Rights

  • Correct inaccurate or incomplete personal information
  • Update your account settings and preferences
  • Modify your communication preferences and subscription settings

Deletion and Restriction Rights

  • Request deletion of your personal information subject to legal and contractual obligations
  • Restrict processing of your personal data in certain circumstances
  • Object to processing based on legitimate interests
  • Withdraw consent for specific processing activities

Communication Preferences

  • Opt out of marketing communications while continuing to receive service-related messages
  • Choose specific types of communications you wish to receive
  • Set frequency preferences for non-essential communications

To exercise these rights, please contact us using the information provided in the Contact section. We will respond to your request within the timeframe required by applicable law, typically within 30 days.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

Account Information

  • Active account data is retained while your account remains active
  • Account information is deleted within 90 days of account closure, unless legal obligations require longer retention
  • Billing and transaction records are retained for 7 years for tax and accounting purposes

Creative Content and Projects

  • Your creative projects are retained as long as your account is active
  • Deleted projects are permanently removed from our systems within 30 days
  • Backup copies are maintained for disaster recovery purposes and are subject to the same deletion timelines

Usage and Analytics Data

  • Aggregated and anonymized usage data may be retained indefinitely for research and development
  • Individual usage logs are typically retained for 24 months
  • Security logs may be retained for up to 7 years for compliance and investigation purposes

International Data Transfers

As a global platform, we may transfer your personal information to countries other than your country of residence, including to Canada, the United States, and other countries where we or our service providers operate.

When we transfer personal information internationally, we ensure appropriate safeguards are in place:

  • Standard contractual clauses approved by relevant data protection authorities
  • Adequacy decisions recognizing equivalent levels of data protection
  • Certification schemes and codes of conduct
  • Binding corporate rules for transfers within our corporate group

We are committed to ensuring that your personal information receives the same level of protection regardless of where it is processed.

Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information promptly.

For users between 13 and 18 years of age, we recommend that parents or guardians review this Privacy Policy and supervise their child's use of our platform.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can take appropriate action.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will:

  • Update the "Last updated" date at the top of this policy
  • Notify you through our platform, email, or other appropriate means
  • Provide you with an opportunity to review the changes before they take effect
  • Obtain your consent for material changes that affect how we use your personal information
  • Maintain previous versions of the policy for your reference

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Email: info@gipgimpl.com
  • Phone: +1 (604) 783-9261
  • Address: 1655 E 12th Avenue, Vancouver, BC V5N 2A3, Canada

We are committed to addressing your privacy concerns promptly and will respond to your inquiries within a reasonable timeframe. For urgent privacy matters, please indicate the urgency in your communication.